First thing - is your webcam & microphone plugged in?
OK. We know you probably checked that first.
You have to allow permissions for your browser to be able to access the camera and microphone.
When you first visit See and start a call you will see a popup that looks like one of the following:
Safari
Chrome
Firefox
For whatever reason if you don't see these popups then you have probably denied permissions for all web sites or just this one in the past and you may see something like the following in the browser address bar.
Tapping these camera icons lets you change the settings to allow Camera and Microphone access for getsee.co
You may have completely blocked all web sites from accessing the camera and microphone and the following settings are ways in which you can resolve this.
Safari
Open the File menu -> Preferences -> Websites -> Camera & Microphone
then change the deny for getsee.co to allow
Chrome
Type the following into your address bar: chrome://settings/content
And then tap Camera and flick the blocked switch and/or remove https://getsee.co:443 from the Block list. Do the same for the microphone.
Firefox
Type the following into your address bar about:preferences#privacy
Scroll down to Permissions
Tap Camera -> Settings
Uncheck the Block setting and if getsee.co appears in website that status is allow
Also do this for Microphone.
We hope this helps you resolve the camera and microphone not working. If you are still experiencing problems let us know at support@castcircle.com
How to install See in Slack
Start screen share and video conferences from within Slack
You can find the See app in the Slack directory or by tapping this link:
https://slack.com/apps/AG852VA4R-see
After tapping the Add to Slack button you will be prompted to allow permissions to your Slack workspace.
When you accept you will be displayed a confirmation page.
To use See inside Slack you just type the /see command and you will get a button with a link to your See screen share and video conference.
To invite specific people to a See session you first just create a group with them in and then type the /see command.
How do invite links work?
One link that opens everywhere
When you launch the See app you will be presented with an Invite friends button which will generate a link that you can share with your friends on whatever platform you like.
You can send the link by email, SMS, Slack, Messenger, WhatsApp, Facebook, or any other way to your friends.
The See link is special and works differently on Android, iOS or Web. The link starts with https://getsee.page.link/ and then a code. When the link is tapped on an iPhone or Android it checks if you have the app installed. If not, then you are taken to the app store where you can download the app. If you did have the app installed or just downloaded it then you will be taken to start the call with your friends. You may have to accept Microphone and Camera permissions.
On a desktop the same link will take you to the https://getsee.co web site where you can join a call.